Points terms and refund policy

Points terms

• Points pay for the AI features of C Books — the finance AI and AI bookkeeping — by usage, that is by the AI processing each request needs, at most 50 points for one AI turn. The rest of the Service (your books, reports, imports and connections) uses no points.
• 1 point = US$0.01. Points are worth only what they pay for in C Books: they cannot be transferred to another account, withdrawn as cash, or exchanged for another currency.
• A new account gets 100 points when it signs up; they do not expire. Each month of a paid plan includes points worth its monthly price in US dollars × 100 (for example, US$25 a month includes 2,500 points); a yearly plan gives each month’s points at the start of that month. We may also give free points from time to time.
• Without an active paid plan, when you have fewer than 10 points, your points are topped up to 10 once a day, the first time you use or view them that day; a day starts at 00:00 UTC. These daily points expire at the end of that day.
• Points included in a monthly plan expire 2 months after they are given, and points included in a yearly plan expire 1 month after the plan’s year ends; they can be used only while that plan is active; if the plan ends, they are kept on hold until you buy a plan again, and they still expire on the same date. Where we offer point top-ups, points you buy expire 12 months after you buy them. Expired points cannot be restored or refunded.
• The day’s free points are used first, then the points that expire soonest; the sign-up points, which do not expire, are used last. When you have no points left, the AI features stop until you have points again; the rest of the Service keeps working.
• Your points, and what used them, are shown in the Service.

Refund policy

• Points and point top-ups are generally final and non-refundable once completed.
• If you are charged twice, charged the wrong amount, or affected by a verified system error, contact [email protected] within 30 days so we can review and correct the transaction.
• This policy does not limit any non-waivable rights available to you under applicable consumer law.

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